Shipping policy

We ship all over the world. Every order has its own tracking number given via e-mail to the customer. Tracking number lets to observe your shipment during the shipping period. 

Every order is shipped via trusted international postal service such as DHL and Aramex with the shortest shipping time available depending on country.

ONLINE ORDERS SHIPPING POLICY

 

Once your order is placed, we will confirm with you a delivery date based on your location and availability on our delivery schedule. Each order with multiple items on it is shipped out complete only.

 

SPECIAL ORDER ITEMS

 

Once your order is confirmed online for a special order item, we will start manufacturing within 24 hours. Product will ship to you within 4-5 weeks from your order date. Once the manufacturing is completed we will notify that your order is packaged and ready for shipping. Special Order arrival times are approximate only, there could be outside delays in production or shipping which are out of our control. We will notify you by email if there is any delays on your order.

On the arrival of your shipment you must confirm the number of cartons delivered is the same as listed on the bill of lading. If there is a discrepancy note this on the proof of delivery along with your signature. Customer’s signature is required as proof of delivery.

If access is limited or unsafe the Delivery personnel has the right to refuse delivery. In this instance please contact us at

info@kawndesigns.com

It is the customer’s responsibility to provide accurate shipping information. If a wrong address is provided additional charges are applicable.

It is the customer’s responsibility to be present at time of scheduled delivery. Failure to do so will result in additional charges.

 

Delivery on Online Orders

 

Delivery on all online orders.

1. This is a basic delivery service. Delivery personnel will unload the item from the truck and place it inside your main entrance area.
2. Once items are delivered to the shipping address you provided, title and risk of loss of the products will pass on to you.
3. Delivery personnel will inspect for damaged cartons prior to delivery. However, if there happens to be any damage to cartons it must be noted on the proof of delivery slip. Items must be fully inspected within 3 days of receiving shipment of goods. Any damages or defects on item(s) must be reported to info@kawndesigns.com within 3 days of receiving delivery. Photos of damaged item(s) are required.
4. Any damages not noted on the delivery receipt, or reported after 3 days of delivery, will be assumed to have occurred after delivery, and therefore will be the responsibility of the purchaser.
5. Delivery does not include removal or disposal of old/used furniture.
6. Delivery personnel do not install handles, knobs, or shelves.

RETURN POLICY

Returns

Our policy lasts 7 days. If 7 days have gone from receiving your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where no refunds are granted:

1. Product with obvious signs of use.
2. All custom-made orders.
3. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
4. Any item that is returned more than 7 days after delivery

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  Please note we will not refund credit card or PayPal processing fee of 3.5%.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@kawndesigns.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kawndesigns.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return question at info@kawndesigns.com.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.